Resources & websites

Visit our online resources library

Our resources library contains useful resources you can download. It enables you to search by key words to make it easier to find what you are looking for. Select the “Go to resources” option in the Resources menu item in the right column.

Helpful websites

Here is an alphabetical listing by topic of helpful websites. You can also use the Google search at the top of each page on this website.

Advance Care Planning

  • Department of Health has information about advance care planning
  • State Trustees provides assistance with planning ahead, including wills, powers of attorney, and financial planning.
  • Respecting Patient Choices helps health care professionals to talk to people about living well and the healthcare choices that can be made.
  • Northern Health has a website with excellent information on advance care planning also in some community languages
  • The Office of the Public Advocate online information on enduring powers of attorney and guardianship.
  • Caresearch provides a range of information relevant to all states in Australia.

 Aged Care & Seniors

  • Aged Care Australia this Australian Government website provides comprehensive information for older people and carers about available help and services
  • Council on the Ageing Victoria (COTA Vic) – provides a broad range of information, advocacy,   education and active living / social programs for seniors, including opportunities for volunteering. Call 1300 13 50 90.
  • Department of Health Victoria has information to assist the public access services
  • Health Insite links to information on aged care services and has topic pages covering home and community care and residential care
  • Surviving the maze information sheets written specifically for people who are caring for an older family member or friend.


  • Alzheimer’s Australia Victoria Society provides information and support groups for carers.
  • Australian Government website for carers includes information on financial benefits and other assistance for carers
  • Carers Victoria carer training sessions, a regular newsletter and information available in different languages. You can download a survival kit for young carers. Carer support groups are available and can provide social support, information and respite for the carer. Carer counselling service is also available between 9am-5pm by calling 1800 242 636.
  • Care Aware Campaign – this website provides information and resources for carers who provide unpaid care to family members or friends.
  • Carer Respite Services - Information about respite services in your local area can be obtained by phoning Commonwealth Respite and Carelink Centre on free call 1800 200 422 during business hours or, for emergency respite support outside standard business hours, free call 1800 200 422.
  • Caresearch includes a useful section with practical information for carers, including a specific section for young carers.
  • Centrelink information on available financial assistance – a carer’s allowance and a carer’s payment.
  • Companion Card ensures that people who are unable to attend venues and events without a companion to provide attendant care  support, are not charged two admission fees.
  • DVD “No Greater Gift” – carers reflect on their experiences of palliative care in this excellent DVD produced by the Centre of Palliative Care. It can be viewed online at this website and can be ordered from
  • Life Circle Australia provides a mentoring service by trained volunteers who have had personal experience of caring for a loved one themselves.
  • Motor Neurone Disease Association provides support groups for carers.
  • The Caring for Someone section of the Commonwealth My Aged Care website provides useful advice, resources and links to support services for carers.
  • The National Carer Counselling Program provides short-term counselling and emotional support and psychological support services for carers. This aims to help reduce carer stress, improve carer coping skills and facilitate, wherever appropriate, continuation of the carer role. This service is delivered through the Network of Carer Associations in each state and territory. For information contact 1800 200 422.
  • Victorian Carers Services Network  includes regional carer service providers in each of the nine regions and Carers Victoria. Members of the VCSN work together to improve services for carers across Victoria.
  • Victorian Government Carer Card Program – this offers a wide range of discounts and benefits for carers from businesses, the local government and community organisations. The website provides information on eligiblity criteria and you can apply online.
  • Young Carers Respite and Information Services Program helps young people who are at risk of not finishing school because they are looking after a family member. For support and help call 1800 242 636.


Communication and relationships

  • The Cancer Council Victoria programs for people with advanced cancer and their family, call 131120 to talk to a cancer support nurse for a confidential discussion, booklet on sexuality can also be downloaded from this site.
  • Relationships Victoria offers a service (including telephone counselling) to couples and families.  Call nearest branch by telephoning 1300 364 277 .
  • The Four Things That Matter Most - a website based on the book by this name by Dr Ira Byock, palliative care physician, about the four things that are important to communicate with those you love at any time and especially towards the end of life.

Complementary Therapies

Cultural diversity and special needs

  • Caresearch has information regarding the provision of palliative care to specific groups including people from aboriginal and Torres Strait Islander communities, people from diverse cultural and linguistic backgrounds, and other special needs such as homelessness, living alone, mental illness, etc.

Death & Dying

  • Caresearch includes a section ‘At the end’ that covers place of death, preparing for the end, caring issues at this time, and changes around the time of death.
  • Growthhouse has an online version of the book Handbook for Mortals – guidance for people facing serious illness (1999).
  • On our own terms – Moyers on dying (2000) Four part, six hour US TV series featuring intimate stories and candid conversations about death and dying.
  • Completing a Life United States website provides information about planning.
  • Final Gifts – Understanding and Helping the Dying (1992),  Maggie Callanan and Patricia Kelley and published by Hodder & Stoughton. The authors of this book have tried to capture the experience of people moving towards death. Available from online and retail bookstores.

Financial and legal

  • Centrelink information about disabilities, sickness, carers and employment
  • Centrelink information about payments after someone has died
  • Consumer Affairs Victoria is a first point of contact if you are experiencing difficulty. It will provide you with relevant information and advice based on your circumstance and may also refer you to a financial counselling service in your area. Contact their helpline on: 1300 55 81 81.
  • Business Victoria has helpful information on: first steps in dealing with a critical illness and preparing to sell or close a business.
  • Carers Victoria has  information on the right to request flexible employment, tips for negotiating with employers and information about government benefits and concessions for carers. Phone  1800 242 636.
  • The Cancer Helpline offers a financial assistance program to help families while they adjust to changed circumstances. Phone 13 11 20.
  • Money Help is a free phone financial counselling service funded by the Victorian Government. It’s website also includes helpful information, including early access to superannuation.  Phone 1800 007 007.
  • The Department of Human Services Victoria’s website has information about a range of concessions available  to low income Victorians experiencing difficulty in paying their council rates, water, gas and electricity bills.  For each concession and/or benefit, there is an eligibility criterion.
  • The Office of the Public Advocate provides guidance when there are advocacy and/or guardianship aspects to decision making.
  • State Trustees provides financial and legal assistance including Will and Executor Services and Deceased Estates Administration.
  • The Chronic Illness Alliance information includes Centrelink Entitlements, Health Privacy, Powers of Attorney, Guardianship, Superannuation, Insurance, Travel Insurance and Wills. For free legal advice about employment, superannuation and insurance entitlements call them on  (03) 9805 9126 .
  • The Victorian Law Foundation have a comprehensive directory of free or low-cost legal services in Victoria.   Access the online Law Help directory

Grief and loss

  • The Australian Center for Grief and Bereavement bereavement information and referral service and practitioner consultancy service. Bereavement counselling, educational courses, educational books & DVDs and information for bereaved adults and children.
  • Bereavement Care Centre bereavement counselling, educational courses, books & DVDs and information for bereaved adults and children.
  • Better Health Channel has information about where to get help.
  • Caresearch has a helpful section for families and patients on grief and sadness, the loss of a child, children and grief and loss, relevant resources, and rembering and recovering.
  • Compassionate Friends of Victoria Society is a community based organisation offering friendship and understanding to families following the death of a son or daughter, brother or sister.
  • Coroner’s Court of Victoria – their website includes helpful contacts for support.
  • GriefLine provides an trained counselling services (telephone, online and face to face)  for  people who are experiencing grief after a significant loss in their lives. Call 03) 9935 7400 between 12.00 noon and 3.00 a.m, 7 days a week.  
  • Grieflink has information about coping with grief, helping the bereaved, finding support and the role of the Coroner.
  • Griefnet – an internet community of people dealing with grief, death and major loss, consisting of more than 50 email support groups and two web sites
  • Lifeline provides a information and support in a crisis so that nobody feels alone via their 24hr crisis telephone line 13 11 14.
  • Vale - A community bereavement support program providing opportunities for bereaved people to meet and talk in supported environments (03) 9576 2377.
  • Yellow Pages under Community Health Centres and Services, your local service may provide counselling services.

Healthcare & symptom management


You may also be interested in resources and website links in the following sections of this website (click on the name):

Aboriginal Communities; Culturally & Linguistically Diverse Communities (CALD); EducationVolunteersYoung People