Client Support Administrator

Employer: Melbourne City Mission
Location: Thornbury
Type: Part Time
Closing Date:  31 January 2024

VISIT WEBSITE 

Summary

We are seeking an engaged and proactive staff member to join our Client Support Administration Team. The service is provided to residents of the local government areas of Darebin, Hume, Merri-bek, and Yarra.

• Work within a values driven, progressive organisation 
• Competitive remuneration package with salary packaging benefits available 
• Ongoing part-time opportunity with flexible work arrangements (2 days a week)

About the role

The Client Support Administrator is responsible for providing front line administrative support and a high level of customer service to clients, carers, staff, and external stakeholders. The role plays an integral part in the overall functioning of the Palliative Care service with responsibilities spanning client interface, information management including data entry and processing; office supply and equipment management; accounts and invoice entry. A component of the role is to work within the Palliative Care Liaison team to provide administrative support to the Liaison Nurse.

About you

We are looking for someone who can:

• Perform administrative duties according to business operations and policies and procedures whilst providing excellent customer service to our clients and their carers, in a sensitive and professional manner. 
• Accurately process client referrals, admissions, discharges, deaths, bereavement discharges as per MCM Palliative Care procedures.
• Maintain electronic client record (PalCare).
• Collaborate with peers and colleagues to ensure efficient and effective service delivery and continuous improvement of all systems and services.
• Maintain the medical consumable and stationery supplies and process orders for medical, stationery and other office supplies as required. As well as, manage on-site resources (room bookings, assisting with set up of room and equipment). 

Selection Criteria

• Excellent and demonstrable administrative competencies in telephone and reception duties.
• Demonstrated experience using medical terminology in an administrative capacity.
• Strong computer skills in a range of programs including accurate data entry, Microsoft Outlook, Word, Excel and client management systems (PalCare or similar).
• Extremely organised with strong time management skills to juggle priorities and meet deadlines.
• Effective communication skills including the ability to manage requests regarding sensitive and confidential information.
• The ability to be both clear and effective in dealing with others regarding sensitive and confidential information.
• Well-developed interpersonal skills with a commitment to providing exceptional customer service in a challenging environment.
• Demonstrated ability to work autonomously and as part of a team.
• An understanding of the requirements for ensuring child safety. 

What is offered

Benefits of working with MCM include:

• Diverse and inclusive organisation 
• Attractive Salary Packaging benefits 
• Supportive learning and development environment 
• Culture of continuous improvement