Quality And Risk Operations Lead - Palliative Care

Employer: Melbourne City Mission
Location: Thornbury
Type: Part Time
Ref No: RM-002847
Closing Date:  19 April 2026

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Working within the Palliative Care team, the Quality and Risk Operations Lead is responsible for the successful implementation and review of quality, safety and risk processed at MCMPC and promotes continuous quality improvement utilising the quality cycle and evidence-based practice as an integral part of MCMPC’s business. 

As a member of the Leadership Team, the Quality and Risk Operations Lead will provide guidance and support to the Leadership team specifically and to the MCMPC team overall, in providing leadership and in effective management resolution. 

Duties of this role may include but are not limited to the following: 

• Proactively encourage and support the continual review, improvement, implementation and maintenance of MCMPC’s Quality Improvement and Risk Management systems and processes ensuring they align and contribute to the broader organisation. 
• Lead and support the review process of MCMPC policies, procedures and guidelines, in accordance with set prescribed timelines. 
• Review, improve, implement and maintain MCMPC’s internal review program. 
• Ensure systems and documents at MCMPC comply with MCM document control requirements. 
• Lead and support the approach to gathering client and carer experience outcomes, including collation and reporting of outcome data. 
• Positively contribute to resolving leadership and management issues that may arise.
• Demonstrate effective leadership, reflected in professional behaviour and communication with internal and external stakeholders. 
• Promote the organizational culture of continuous improvement. 
• Ensure the employment, orientation and practice of staff employed by MCM Palliative Care is in accordance with MCM policy and procedures and industry practice standards.

Selection Criteria

To be successful you will have the following:

• An appropriate tertiary qualification and demonstrated experience in the management and development of quality and risk management systems, preferably within a multidisciplinary health and human services environment or relevant health discipline. 
• Knowledge of relevant legislation, accreditation standards and risk management processes in a health/human services environment. 
• Strong project management experience with capacity to develop and implement clear project plans, deliver outcomes that meet quality, cost and time specifications. 
• Excellent communication and interpersonal skills and demonstrated ability to communicate with a range of audiences, including the provision of one-to-one or group training. 
• Ability to collate and interpret data, prepare reports and make recommendations using information and technology. 
• Experience in and/or knowledge of quality auditing systems and processes. 
• Understanding of the community palliative care sector. Initiative and ability to work independently to a high standard. 
• Demonstrated competency with mobile information technology and associated programs.

What is offered

This role offers the following opportunities:

• Work within a values driven, progressive organisation 
• Competitive remuneration package with salary packaging benefits available 
• Ongoing part‑time opportunity with hybrid work arrangements 
  (64 hours per fortnight, 4 days per week, FTE 0.8) 
• Thornbury location